Terms of Service
Last updated August 4, 2026
Welcome to Alara. These Terms of Service (“Terms”) govern your access to and use of Alara's platform, which helps spiritual practitioners publish a booking page, manage clients and appointments, and accept payments. By creating an account or using Alara, you agree to these Terms.
1. Who we are
Alara provides software that lets practitioners (“you” or “Practitioner”) offer their services to their clients. Alara is a tool you use to run your own practice; we are not a party to the relationship between you and your clients, and we do not provide the healing, wellness, or spiritual services offered through the platform.
2. Your account
You must provide accurate information when you sign up and keep your login credentials secure. You are responsible for all activity that happens under your account. You must be at least 18 years old to use Alara. You may close your account at any time from your dashboard settings.
3. Your responsibilities as a Practitioner
You are solely responsible for the services you offer, the prices you set, the accuracy of your offerings, and your conduct toward your clients. You agree to honor bookings made through Alara, to comply with all laws that apply to your practice (including any licensing, tax, and consumer-protection requirements), and to set clear policies for your clients regarding cancellations, refunds, and no-shows.
4. Payments and fees
Card payments are processed by Stripe. When you connect a Stripe account, you also agree to Stripe's Connected Account Agreement. Payments made through your booking page are settled directly to your connected Stripe account — Alara facilitates the transaction but is not the seller or merchant of record for your services. Depending on your plan, Alara may charge a fee on card transactions and/or a recurring subscription; the applicable fees are shown to you in your dashboard before you accept payments. If you enable cash payments, those are arranged and collected directly between you and your client, outside of Stripe and Alara. You are responsible for any taxes arising from your use of Alara and from the services you sell. Payouts are handled in accordance with Stripe's terms. If a client disputes a card payment (a chargeback), the disputed amount and any dispute fee charged by Stripe are debited from your connected Stripe account, not from Alara. Alara provides tools to respond to the dispute but is not a party to it, and the outcome is determined by Stripe and the client's bank.
5. Cancellations and refunds
You set your own cancellation policy in your dashboard, including how much advance notice clients must give and what portion of the price is refundable for a late cancellation. Where you accept card payments, Alara applies your policy automatically through Stripe: a cancellation by you refunds the client in full, a client cancellation within your notice window is refunded in full, a late cancellation is refunded by the percentage you set, and a cancellation after the session start time (including a no-show) is non-refundable. Any platform fee on a transaction is refunded in proportion to the amount returned. You remain responsible for communicating your policy to your clients and for resolving any payment dispute that falls outside this automated handling.
6. Acceptable use
You agree not to use Alara to break the law, infringe others' rights, send spam, upload harmful code, or attempt to disrupt or gain unauthorized access to the platform. We may suspend or remove content or accounts that violate these Terms.
7. Content and ownership
You retain ownership of the content you upload (your profile, service descriptions, images, client notes, and similar). You grant Alara a limited license to host and display that content for the purpose of operating the platform. Alara and its underlying software, design, and branding remain our property.
8. Service availability
We work hard to keep Alara running, but we provide the platform “as is” and cannot guarantee it will always be available, uninterrupted, or error-free. We may update, change, or discontinue features over time.
9. Limitation of liability
To the fullest extent permitted by law, Alara is not liable for indirect, incidental, or consequential damages, or for any loss arising from your use of the platform, the services you provide to your clients, or any dispute between you and a client.
10. Termination
You may stop using Alara at any time. We may suspend or terminate your access if you breach these Terms or if required to protect the platform or other users. Provisions that by their nature should survive termination will do so.
11. Data protection
We process personal data in line with our Privacy Policy. For card payments you are the controller of your own client data and Alara acts as your processor under a data processing agreement (Art. 28 GDPR), as described there. Our provider details are set out in our Impressum.
12. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will let you know. Your continued use of Alara after changes take effect means you accept the updated Terms.
13. Governing law
Alara is operated from Germany. These Terms and any dispute arising from them are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Where you use Alara as a business, the courts of Berlin, Germany shall have jurisdiction. Nothing in these Terms removes any mandatory consumer-protection rights you may have under the law of your place of residence.
14. Contact
Questions about these Terms? Reach us at hello@alara.space.